🔁 nhbookshop.com – RETURN AND REFUND POLICY
Effective Date: [Insert the Date Your Website Goes Live, e.g., December 5, 2025]
Thank you for shopping at nhbookshop.com. We appreciate your decision to purchase our digital e-books. Please read our Return and Refund Policy carefully before making a purchase.
1. General Policy: All Sales Are Final
As we specialize in the sale of digital content (e-books), our policy regarding returns and refunds is absolute:
Final Sale: All purchases of Digital Products (e-books) are considered final and non-returnable.
No Returns: Due to the instant, irreversible nature of digital delivery, we cannot accept any form of return once the product has been ordered and the download link has been made available to you.
No Refunds: We do not offer refunds simply because a user changed their mind, decided they did not like the content, or misunderstood the product description. Customers are advised to review the e-book description and sample content (if provided) thoroughly before completing the purchase.
2. Digital Nature of Products
Unlike physical goods, e-books cannot be returned, and their use cannot be revoked once the file has been downloaded or accessed. By purchasing a Digital Product from nhbookshop.com, you acknowledge and agree that you waive your right to a refund, except in cases of a critical technical error (as outlined below).
3. Sole Exception: Technical Errors
The only circumstance under which a refund or replacement may be considered is due to a verifiable technical error originating from our platform.
A Technical Error includes:
Corrupted File: The downloaded file is demonstrably corrupted, damaged, or incomplete, rendering it unusable.
Non-Delivery: You were charged for the purchase, but the download link was never delivered or made available to your account due to a system error on our part.
Procedure for Technical Errors:
You must notify us immediately via email at [Insert Your Email Address] within 7 days of the purchase date.
Our support team will first attempt to resolve the issue by providing a new, verified download link or assisting with troubleshooting.
If the issue cannot be resolved by our technical team, a full refund for that specific purchase will be processed.
4. Chargebacks and Disputes
We urge our customers to contact us first if they encounter any issues. Initiating a chargeback or payment dispute without first attempting to resolve the matter with nhbookshop.com is a violation of these Terms and may result in the immediate and permanent termination of your user account and access to all previously purchased e-books.
5. Contact Information
For any questions regarding this Return and Refund Policy, or to report a technical issue, please contact us at:
Website: nhbookshop.com
Email: info@nhbookshop.com
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